Which of the following capabilities is only available when using enhanced SLAs?
A. pause an SLA
B. use security roles to control SLA creation
C. track Key Performance Indicators (KPIs)
D. define failure actions
Answer: A
A company plans to send out customer surveys. When a customer responds that they are not likely to recommend the company to a colleague, you need to display another question to gather additional information. You need to configure the environment. What should you do?
A. Modify piped data.
B. Use a response routing rule.
C. Add a business rule.
D. Create an action rule.
Answer: A
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